How Organizations Process Information
The Westrum Model is defined in “A Typology of Organisational Cultures” (doi: 10.1136/qshc.2003.009522; PDF). This topology shows how communication and interaction varies in different types of organizations.
|Low cooperation||Modest cooperation||High cooperation|
|Messengers shot||Messengers neglected||Messengers trained|
|Responsibilities shirked||Narrow responsibilities||Risks are shared|
|Bridging discouraged||Bridging tolerated||Bridging encouraged|
|Failure leads to scapegoating||Failure leads to justice||Failure leads to inquiry|
|Novelty crushed||Novelty leads to problems||Novelty implemented|