Organizational Culture

How Organizations Process Information

The Westrum Model is defined in “A Typology of Organisational Cultures” (doi: 10.1136/qshc.2003.009522; PDF). This topology shows how communication and interaction varies in different types of organizations.

Pathological Bureaucratic Generative
Power-oriented Rule-oriented Performance-oriented
Low cooperation Modest cooperation High cooperation
Messengers shot Messengers neglected Messengers trained
Responsibilities shirked Narrow responsibilities Risks are shared
Bridging discouraged Bridging tolerated Bridging encouraged
Failure leads to scapegoating Failure leads to justice Failure leads to inquiry
Novelty crushed Novelty leads to problems Novelty implemented